I might also try installation on another computer, but the operating system and all the rest are virtually the same. The error message I'm getting says "(.) cannot open the file (.) The file might be damaged or the format is not compatible" My computer is relatively new with windows 10 installed and I'm pretty sure it meets the requirements for this type of software. You are right - it's not actually uploading, but simply opening - and I've tried both ways: from the top menu (file -> open) and the 'open file' button from the start window of the program. Sorry for the confusion - I have used wrong word. Does your system meet the requirements for the windows version? On an older laptop I have I didn't have an Open GL 3.3 graphics card and it caused problems.Hi, if you're on an Apple product I can't help you. Are you using it standalone? If so just click the open button and navigate to the DNG file you want to open and a standard windows dialog window opens and you click the file you want opened and it opens. To get a version that can, please contact Just provide proof of purchase and they will give you a version that can be used as a plugin.I'm not sure why you have to 'upload' a file. The Mac App Store version of Aurora HDR 2018 doesn’t offer the ability to be used as a plugin. If you ever delete the Aurora HDR 2018 application on your computer, you can re-download it from the Mac App Store. Double-click on the Aurora HDR 2018 app to launch and use the application.In the Finder, choose Go > Applications (Shift+Command+A) and locate the Aurora HDR application.Aurora HDR is downloaded to your Applications folder.The Mac App Store may ask you to verify your ID and password.Locate Aurora HDR 2018 and click the Buy button.If you have done so, please follow these steps. Mac users may also choose to purchase Aurora HDR 2018 from the Mac App Store. If you ever lose your activation key, you’ll be able to provide our support team with your email address and they can restore the activation code for you. Enter the email address you used when purchasing the software and your activation key to complete installation and registration.Review and agree to the License Agreement.When the installer is complete, leave the checkbox marked for Run Aurora HDR 2018 and click Finish.You may need to grant the installer permission to proceed. Choose an installation location or use the default path.Double-click Aurora_HDR_2018.exe to launch the installer application and begin the installation process.You may need to unzip the installer before running it. Locate the installer in your Downloads folder.You can also look up your products and keys at Click Activate to launch the application.Enter the email address you used when purchasing the software and your activation key (from your activation email) to complete installation and registration. Locate the Aurora HDR 2018 application and double-click to launch.Choose Go > Applications to navigate to your Applications folder. The first feature, HDR Enhance, adds details, clarity, and color adjustment to an image without creating typical HDR problems such as a halo effect.
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